RETURNS & REFUNDSIf something isn’t quite right with your order, you can request to return your pieces for a refund or a credit note withinfourteen (14) days of receiving your order and seven (7) days for sales items. The product must be returned to Gibril & Gabrielle within 7 days from the use of the withdrawal right by the client. After such 7 days, the sale is final.
*In case you wish to return an article for an order in which you have already returned another article, please contact us at firstname.lastname@example.org
1 - Register
For a faster refund you must raise a return using client account on our web site.
How to process the Return?
1. Fill in the return request form available on your client account in the gibrilandgabrielle.com website, in "my account/my orders" section. If you do not have a client account on our website, please fill in the return request form template available under the Terms & Conditions section of our wesbite.
2. Print and fill out the return form
3. Attach this form to the article (or items) you want to return
4. Send the package via an international delivery company of your choice to the address that will be communicated to you by our customer service
5. Return costs are your responsibility
6. To avoid possible problems, please note and keep the shipping number of your package. This shipping number will be provided by the shipping company
7. After receiving and checking the condition of the product, we will proceed to a refund
What are the conditions to get a refund for an item?
To be able to proceed to a refund for your item, you have to make sure that the price tag, packaging, and the product are not damaged. The product should be in a good condition to be put back on sale.
The shipping fees and customs fees will be deducted when processing the refund of one or more products, including for the orders that were initially eligible for free shipping.
To which address should I return my item?
Returns will be made in France, in Turkey depending on your location, if you are not sure, our customer service will provide you the relevant address in accordance with your location.
2 - Send
Send back the parcel using the return method of your choice directly to the address we will communicate to you when you request a return on our Whatsapp line or on our email address email@example.com.
If you would like to exchange your item please follow the same process as above (on Returns). Buyers can exchange for the same or an alternative product.
Please note that shipping costs are the client’s responsibility.
It is the buyers responsibility to ensure the package is received back by us. Therefore we recommend using a trackable service with confirmation of delivery. Unfortunately we cannot be held responsible for packages lost in the post that have not been received by us.
Any returned items must be sent back in unworn and unused condition, with all original tags still intact. Any defects to the products returned such as marks, stains, damages or any distinct smells which suggests use of the product will result in a non refund.
Failure to send back any items in it’s original condition may result in a deduction in fees of the refund.
MY PACKAGE DOESN’T CONTAIN A RETURN RECEIPT…
If your package doesn’t contain a return receipt, you can download one online at your ‘My Account/My Orders’ page:
- Click ‘Make a return request’
- Select the relevant option
- Select which products you would like to return to us
- You will then reach the return request confirmation page and we will email you with a confirmation of your return request
Should you have any difficulties or if this doesn’t work, contact us at firstname.lastname@example.org - we’re here to help!
You will receive an email letting you know when the refund has been made. Please allow 10 to 15 working days for our studio to process your return package.
Both shipping fee and tax fee will be deducted from the amount to be refunded, and the refund will be refunded as shopping coupon. Also included in orders that have benefited from free shipping.
YOUR ITEM HAS A SMALL DEFECT
We have but one obsession: to offer you the most beautiful creations there are! If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact our Customer Service department at email@example.com
Don’t forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible!
APPENDIX 1: RETURN FORM
Please fill in this return form, print it and send it with the products you wish to return.
I wish to return the following items for a refund.
Order date : ……………. or date order was received ……………..(delivery date)
Full name of the client :
Address of the client :
Reason for the return :
Payment methode :
For any information, please feel free to contact our customer service by email on firstname.lastname@example.org or by phone +33 7 77 75 62 58 (call or messages via whatsapp).