Deliveries are carried out by DHL, Monday to Friday.
Delivery operates at the time of the transfer of the product’s physical possession to the client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the client at the time of the Delivery.
Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery and returns”.
The delivery is made to the delivery address indicated by the client, being specified that it must be the address of the customer's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Client must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the client, products will be returned to Gibril & Gabrielle which reimburse the Customer Client within ten (10) days of the products’ receipt by Gibril & Gabrielle.
Orders are shipped within five to six (5-6) business days at most from the first business date after the confirmation of the Order to Europe and maximum ten (10) business days to other international locations. Nevertheless, the period may be extended up to ten (10) working days, especially after the launch of a new collection and from November 23 to December 31 and during the 2 yearly EID seasons, considering the significant increase of the orders volume and the bank holidays in Turkey.
Gibril & Gabrielle cannot be liable for the late Delivery caused by a case of force majeure (as defined below).
If the delivery time is exceeded and is not justified by a case of force majeure, the customer client may request the cancellation of the sale and within a maximum period of 15 days will receive a refund of the Order. Gibril & Gabrielle cannot be liable of any direct or indirect damage resulting from delay of delivery.